Everything to cook
Assign each order to a delivery run for one rider.
Dish ratings
Comments
Order cut-off times decide how late customers can order each meal. All items can be ordered until the soft cut-off; items set to Hard cut-off in the menu stay orderable until the hard cut-off. After the hard cut-off, ordering closes. At the reminder time, customers who had that meal in the last few days (the reminder day count below) but haven't ordered it yet get a WhatsApp reminder — only those whose Reminder is switched on in Customers (off by default).
Brunch
When brunch ordering narrows, then closes.
Dinner
When dinner ordering narrows, then closes.
Who counts as a regular for the WhatsApp meal reminder. A customer is reminded about a meal only if they had that same meal on one of this many days before it. With 4, someone who had brunch any time in the 4 days before tomorrow's brunch gets tomorrow's reminder; someone whose last brunch was 5 days ago does not. Applies to both brunch and dinner.
The wallet recharge amounts customers can pick on the website. Add or remove amounts, then Save. These are the only amounts a customer is allowed to top up.
Draw the areas you deliver to and give each its own fee. When a new customer sets their location, they pay the fee of the region their pin falls in. A pin outside every region (but inside the delivery area) pays the fee of the nearest region. Where regions overlap, the smaller one wins. Existing customers keep the fee they signed up with.
Delivery regions
The grey outline is the delivery area. Each saved change applies straight away.
Regions
| Region | Fee |
|---|
Draw the area you deliver to. Tap Draw delivery area, tap the map to drop the boundary's corners, then tap the first point to close the loop. Customers whose address falls outside this area are told it's beyond the delivery zone.
Delivery area
A single closed shape. Each saved change applies straight away.
Where the riders start from and come back to. Organise deliveries plans every route from this pin. Drag the pin, tap the map, or search for an address, then save.
Kitchen location
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The WhatsApp messages customers get from Arpanam Foods. You can change the wording of each one; saving sends it to Meta (WhatsApp) for approval, which usually takes a few minutes and can take up to a day. While a message is being reviewed, customers may not receive it, so make changes at a quiet time.
What customers see when they tap Arpanam Foods at the top of a WhatsApp chat. The photo and details below change straight away.
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How orders are packed: the charge for a parcel, and the Arpanam Foods tiffins the kitchen lends to customers you've approved (the Tiffin chip on Customers).
Added to an order the customer chooses to have as a parcel. ₹0 makes parcels free.
How many Arpanam Foods tiffins the kitchen has to lend. Once they're all out, customers can't pick the option.
The most one customer may have out at once. They have to return one before they can take another.
Logins for the kitchen and the riders. Kitchen sees Cook Summary and Packing. Delivery sees only today’s stops on the runs you put them on, so give each rider their own login. Share the password with them; they can’t change it themselves.
Add staff
The minimum any order must reach. When a customer's items come to less than this, a minimum order charge is added to make up the difference, so every order bills at least this amount. This is separate from the delivery fee, which is added on top. Set to ₹0 to switch the minimum off.
The most cash on delivery a customer may owe on a single order — the part of an order the wallet doesn't cover. An order whose cash portion exceeds this can't be placed as cash on delivery. Only customers you've enabled COD for ever see the option. Set to ₹0 to switch cash on delivery off for everyone.